We are seeking for Technical Support Representatives with successful technical experience.
This individual is responsible for handling tickets that have escalated beyond initial troubleshooting, proactively monitoring equipment, performing updates and configuration changes, and maintaining equipment documentation.
Ideal candidates must:
- Ensure completion of escalated tickets.
- Troubleshoot network issues and determine root cause.
- Proactively monitor equipment and address problems as they arise.
- Perform configuration changes per customer or project requests.
- Perform updates to equipment.
- Maintain documentation of equipment and configurations.
- Assist with documenting procedures for both internal and external use.
Qualifications and Skills
- Strong understanding of networking fundamentals
- IP addresses, Subnetting, VLANs
- HP Switch CLI
- Cisco Switch CLI
- Wireless network fundamentals
Powered by JazzHR