Learning Specialists – Alorica Ilocos Norte
Alorica
Taguig, PH
4d ago
source : Bossjob

Duties and Responsibilities :

  • Conduct Language Skills Support Training, Accent Neutralization Training, and other language training programs as developed, as part of New Hire training programs specific to different programs.
  • Create, Enhance, and Facilitate additional training courses or programs related to the Company’s University for the ongoing development and support of our existing employees.
  • These training programs focus on leadership competencies and specific tools that will help develop future and current leaders in the organization.

  • Evaluate language usage of designated employees requiring extensive support.
  • Create and implement action plans in order to provide ongoing and supplemental language training to employees requiring additional training.
  • Plan, organize and deliver specific language support activities to improve English communication skills.
  • Participate in programmed voice assessments for the evaluation of incoming Trainee Candidates.
  • Coordinate with the Operations departments and the Leadership Development Supervisor or Manager to provide language support as needed.
  • Maintain close coordination with Operations management to ensure the correct and constant use of the English language on the call floor.
  • Support Language incentive programs and coordinate project-specific language incentive activities to achieve better implementation of English language skills.
  • Inform management of English usage training progress.
  • Knowledge, understanding, and compliance with all applicable Federal and Local laws and regulations relating to job duties.
  • Knowledge, understanding, and compliance with Company policies and procedures.
  • Follow up in a timely manner to ensure customer satisfaction.
  • Provide feedback to management concerning possible problems or areas of improvement as well as a performance of a team.
  • Make recommendations to implement improved processes.
  • Perform other duties as assigned by management.
  • Qualifications :

  • Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor's / College Degree, any field.
  • At least 6months to 1 year(s) of working experience in the related field is required for this position.
  • No work experience is required.
  • Computer literate with PPT, Word, Excel, Outlook, etc
  • Strong presentation skills
  • Solid research and instructional skills
  • Strong ability to exercise good judgment and make sound business decisions
  • Ability to handle multiple and shifting priorities
  • Excellent leadership, interpersonal, problem-solving, analytical, and organizational skills
  • Team-oriented
  • Flexibility in schedule and workload
  • WILLING to work onsite
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