Provide Technical Support to Customers on 24 / 7 availability (Fluent in English) - International Call Taking experience.
Handle issues related to Customer Technical issues ranging from Simple PC Related problems to Application related issues.
Basic ticketing of all types of issues using appropriate CRM Toolset
Globally monitor, triage and escalate all system problems.
Assist with other computer operations activities as required.
Provide support to remote users (using Remote Connectivity Tools)