People Services Assistant
Makati, Metro Manila, Philippines
2d ago

At Arcadis we focus on attracting, retaining and developing people who share our passion and commitment to improve quality of life.

In return we offer you the opportunity to transform your world and the world around you, that could be through client work, upskilling yourself, championing equality and inclusion or getting involved in charity work, to name just a few.

Our people value different perspectives, they care about the sustainability of our planet and dare to shape the future.

One of our core values is people first’, and supported by our Lovinklaan foundation, we invest in you for the long term, to ensure you reach your full potential.

You’ll have the opportunity to own your career and work on industry-defining projects, finding solutions to real challenges that make a difference to people’s lives.

You’re encouraged to have a growth mindset and are given the space to develop personally and professionally, building a flexible career that works for you.

Role description :

The GSSC People Services Assistant is responsible delivering quality HR admininistration service to the business, managing requests through the HR Helpdesk platform, working within defined service level agreements.

Works within an agreed service area as part of a centralised GSSC People Services team. May move between service areas on a rotational basis to ensure knowledge / career development.

Perform the role of a Queue Manager by triaging HR requests from HR Help Desk and ensures that the requests are assigned to the correct team / individual.

Role accountabilities :

  • Responsible for providing administrative support to employees, managers and the people team, aligned to the People Services processes which support the Employee Life Cycle.
  • Analyze requests and perform the necessary action by providing answers and / or initiating GSSC People Services processes.
  • Responsible in updating employee records in Oracle HCM in accordance with GSSC People Services Knowledge Based Articles (KBA) and workflows in an accruate and timely manner.
  • Responsible for managing requests though the HR Help Desk (HR Case Management / Service Request System), ensuring that progress is tracked within the Service Request in order to ensure seamless, well documented case management and ensuring appropriate resolutions are provided to the customer
  • Utlilises case management tools such as Helpdesk Action Plans to work through associated tasks required to resolve the request
  • Responsible in meeting Service Request milestones / resolution deadlines in processing requests, monitors and prioritises cases based on the milestones within the Helpdesk.
  • Creates letters and notifications aligned to the process workflow where required
  • Collaborate with other People Teams when necessary.
  • Prepares and maintain report as requested.
  • Ensure that employee documents are filed correctly.
  • Contributes to process improvement and GSSC People Services related projects when required.
  • New Hire Process New Hire Process supports the acquisition of skilled and qualified workers to attain the company’s broader business goals.

    GSSC People Services will support this process by administering the end to end Onboarding, Background Checks and Creation of Offer Letters.

    Employee Data Changes Employee information is constantly changing, and these changes surely impacts multiple HR processes.

    This process helps us to keep with our highly changing environment by making information updates available to you through ESS and MSS.

    Process controls are put in place by integrating the regions legal requirement in the process flow. Leavers This process will provide support to employees and line managers by standardizing our procedure and administrative activities for both voluntary and involuntary exits.

    The process also covers death in service tickets. Involuntary exits will be closely coordinated with the business and Regions HR.

    Learning & Development Administration Supports Learning & Development administration by providing Performance Management admin request through GPS and Course management, Learning assignments and Training record management through OLC.

    Absence and Leave This process will help employees adjust their leave balance, aside from that it will support annual adjustments of leave balance per regions and will also be available for all employees who has leave accrual inquiries.

    Qualifications & Experience :

  • Graduate of any bachelor’s degree. -At least 1-2 years’ experience in HR (preferably in HR Shared Services) or customer service experience is preferred.
  • Ability to prioritize and complete workload within the deadline. -Ability to work and collaborate with colleagues from various departments.
  • Able to communicate with employees and managers at all levels. -Willing to work on rotating shifts. -Flexible and adaptable to change.
  • Ability to multi-task -Has a good grasp of HR Shared Services concepts, with a strong customer service ethic -Familiarity with HRIS (preferably Oracle) -Proficient computer and Microsoft application skills.
  • Ability to easily adapt to the organization’s work rules and processes. -Ability to work independently and manage basic tasks while meeting service quality and turnaround objectives.
  • Good oral and written communication skills. -Keen attention to details and quality assurance
  • Why Become an Arcadian?

    Our work with clients has a direct impact on people’s lives and on the planet. We make moving, living and belonging in cities safer, more resilient and more sustainable.

    By partnering with our clients as responsible custodians of our earth's resources, we can create a sustainable planet.

    We continue to think of new ways to make positive impacts and create better experiences for people; data driven and digital solutions have become part of the Arcadis DNA.

    Working together with clients and using techniques like design thinking, we can get to the heart of our clients’ most pressing challenges and work together to solve them.

    As a global business, we have committed to support five of the UN’s Sustainable Development Goals to ensure that our projects contribute to a better and more sustainable future for all.

    But it’s not just the work that we do on client projects that benefits communities and our planet. As a global business, we are committed to making a positive impact to society by supporting local communities where we operate.

    To help protect our planet, we monitor and measure non-financial information to inform business decisions and reduce our own environmental impact as part of our commitment to be net zero carbon as a global company by 2030.

    Our Commitment to Equality, Diversity, Inclusion & Belonging

    We want you to be able to bring your best self to work every day, which is why we take equality and inclusion seriously and hold ourselves to account for our actions.

    Our ambition is to be an employer of choice and provide a great place to work for all our people.

    Transform Your World

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