Quality Assurance (Transaction Monitoring) at Compliance Hub
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You can perform reviews of completed investigations on complex Transaction Monitoring alerts and cases, assessing the quality of the investigation and resulting documentation in line with ING’s policies and ING’s Quality Assurance Process and Procedures.
You will assess whether the investigator has made the right decision, used their judgement taking a risk-based approach appropriately, and whether they have followed ING process and procedure correctly.
You are able to consider the data the investigator has included in their investigation, the analysis they have done, the thought process they have followed and the rationale they have used in reaching their conclusion, as well as the quality of their write up and the degree to which the conclusion is supported by evidence.
You can document your findings appropriately to give the investigator constructive feedback, highlighting what is good and what needs improvement, seeking to help the investigator improve, whilst also providing an objective assessment of the quality of their work
You can maintain primary focus on the quality and effectiveness of Quality Assurance reviews, adopting an independent perspective, whilst ensuring that your work is completed in a timely fashion.
You have a minimum 5-10 years of total work experience with a minimum of 36 months experience in Transaction Monitoring investigations and at least 6 months experience of Quality Assurance preferably in reputable financial services organizations.
You have the ability to clearly and succinctly express ideas, facts and opinions. Is able to express them fluently both in speaking and writing, supported by appropriate tools.
You have the ability to identify problems, analysing key information and making connections, in order to find appropriate solutions.
You are able to complete tasks and achieves results in an efficient, timely and high-quality manner, with a focus on execution and delivery of targets and KPIs.
You are fluent in written and spoken English
You'll get extra points for
Ablity to interpret and implement the latest relevant policy guidance whilst maintaining a risk-based approach.
Expert knowledge of how to identify, analyze and understand money laundering, terrorist financing and tax evasion red flags and typologies as well as strong understanding of regulations and industry leading practices in conducting Transaction Monitoring investigations.
Expert knowledge on what constitutes a good investigation and write up, clearly understanding internal and external stakeholder and regulatory expectations.
Willingness to consult and collaborate with other Quality Assurance Analysts to help each other through reviews, whilst driving up the quality of the Quality Assurance team’s work through adopting and sharing best practice, techniques and knowledge over time.
Expert understanding of how money laundering, terrorist financing and tax evasion are executed, why, the differences between them and their impacts.
Expert skills in conducting effective Transaction Monitoring investigations, including in data and transaction analysis, research and documentation.
Developed understanding of the global financial system and banking as well as the regulatory environment and the impacts of non-compliance.
Professional certification (CAMS, CFE, ICA or equivalent) would be advantageous (but not required).
Working time per task
Perform 2nd Line of Defence QA reviews on Transaction Monitoring files and provide independent testing on the quality of files against the Bank Policy and Minimum Standards, in accordance with the Global QA approach, providing feedback to the 1st Line and 2nd Line of Defence and highlighting systematic issues within training and procedures 50%
Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made by the 1st Line of Defence and 2Line of Defence team’s 20%
Perform root cause analysis and make recommendations for addressing identified deficiencies 15%
Participate in team discussions on the calibration of findings and build consensus prior to finalizing records of the files tested. 15%
Information about the squad
The FCC QA team is part of the 2nd Line of Defence within the bank and is a newly created team which is looking to expand so we can cover a number of Financial Crime areas.