Technical Analyst-Support 3 (Payroll) – Q1FY2020
20h ago
Technical Analyst-Support 3 (Payroll) – Q1FY2020-19000L04

Preferred Qualifications

Job Summary:Human Capital Management (HCM) is the first vertical in NetSuite Support which caters end to end payroll processes. Business activities from PS implementations, Customer Support, Client Relationship to Back office tax handling are centralized within the Support Department.
We are looking for Payroll Analyst to assist our front liners, the Customer Support Representatives. As part of the payroll team, the Operations Analyst will perform a variety of operational functions, with emphasis on payroll amendments, implementation audits and client cancellations.
  • CPP Certification is desired
  • FPC is required or on the job equivalent
  • 1-2 years of previous payroll experience required
  • Certified Payroll experience a plus
  • Healthcare Benefit knowledge a plus
  • Strong attention to detail
  • Excellent proven Customer Service skills
  • Excellent verbal, written, interpersonal communication skills
  • Demonstrated ability to multi-task, work well underpressure and meet deadlines

  • Key Responsibilities:

    » Tax Reconciliation - Tax Fallouts Management

    Communication with Ceridian contacts
    Communication with clients

    » Amendments Processing


    » Implementation Audits

    » Quarter End & Year End Project Coordinator

    Keeping an up to date listing of items to execute

    » Keeping the project team on task and on time

    » New Hire Reporting

    Management and execution of reporting
    Document and communicate agency requirement changes

    » Client Cancellation Management

    » Funding Reconciliation Research

    Detailed Description and Job Requirements

    Provides programs to improve operational efficiency, consistency, and compliance in support of the organization*s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.

    Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.

    Job duties are varied and complex utilizing independent judgment. May have project lead role. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 5 plus years relevant work experience.


    :Business Operations
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