ManilaPosition Title : Content Standards & Quality AnalystLocation : Paranaque, PhilippinesThe Content Standards & Quality Analyst is responsible for the execution of all activities related to content quality assurance, ensuring that all content adheres to our global standards.
This role with all also be responsible for key operational and governance activities for the Content Strategy Team including maintenance of the GS Content Strategy Playbook & Style Guide and developing and maintaining reporting and metrics.
The overall objective of this role is to enable the Content Strategy Team to ensure that content is developed in a standard way to ensure that information is findable, actionable, consistent and channel agnostic.
Ensure content templates and standards are built, maintained, and consistently utilizedWork with Content Manager to set and implement guidelines around the use of and contribution to the knowledgebase and other meaningful platforms, setting standards for content lifecycle, roles and responsibilities and overarching governance modelExecute ongoing content quality checks and periodic content auditsAct as key authority on content management process and technology and as key escalation point for issues that need resolutionDevelop and lead analytics focused on content quality / usage and operations, working with Content Strategy Managers and other partners to drive actionable insightsMaintain content strategy playbook and style guide to drive governance and consistency within each content segmentIdentify and execute continuous improvement opportunities to improve content strategy services by reviewing and revising operational processes, policies and standard operating proceduresAs needed, build, publish and update content across all content segments including portal content, process documentation, policies and contact center guides, across all relevant platforms, adhering to specifications in the Content Strategy Playbook and Style GuideIdentify and prioritize system and process improvement opportunities working with partners in Business Solutions EnablementHandle requests for content manager and knowledge reviewer access to SalesforceQualificationsRequired Minimum Education : Bachelor’s DegreePreferred Area of Study : BA / BS in Business Administration, Economics, Finance, Human Resources, Engineering, IT, Supply Chain or comparable.
Required Knowledge, Skills and Abilities : More that 4 years of progressive Knowledge and Content Management experience, with a focus on technology, process and analyticsEffective and strong partnership and relationship building skills with key stakeholdersExperience developing business requirements and working with business and technology partnersUncompromising dedication to client and customer satisfactionExcellent written and oral communication skills and an ability to present and interact with the business leadersAbility to identify and capitalize on opportunities, identify risks, assess implications, formulate recommendations, and drive sound decisions that deliver resultsAbility to work effectively in a fast-
paced environment, handle multiple projects, and daily planned and unplanned operational activitiesPrimary LocationPhilippines-
National Capital-Manila-OrganizationJohnson & Johnson International (Singapore) Pte. Ltd. - ROHQJob FunctionDatabaseRequisition ID1905745674W