Customer Service Associate | Shaw | Telco Account
Sutherland Global Services Philippines, Inc
4d ago
source : Monster

Job Description :

You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services.

One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals.

With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel.

As a Customer Service Associate, you will deliver customer service to the customers and clients. You are also expected to :

Responsibilities :

Handle customer requests professionally and sympathetically

Exceed client and company performance expectations

Maintain customer account information and records

Participate actively on a team working together to solve customer issues

Interact with client departments when escalations are required

Ideal Candidate :

Customer Service background

Upbeat, high energy, enthusiastic

Strong customer focus

Ability to handle stress, show empathy and not take difficult customers personally

Basic computer knowledge and typing ability

Strong multi-tasking ability

Skills / Education :

High School Diploma or equivalent is required

Must be self motivated, detail oriented, organized and flexible with the ability to learn client driven material

Demonstrates ability to work in a team environment accepting responsibility for decisions and how results may impact team

Strong written and verbal communication skills

Proficient in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-

task applications as required

Ability to adhere to Sutherlands policies and procedures

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