Program and Project Management Associate Manager
Manila, Philippines
2d ago

Job Description

  • Project manage multiple small to medium scale projects from scoping through to implementation and roll out
  • Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
  • Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
  • Translate business requirements into implementation plans, furthering our mission of protecting and supporting client community
  • Play an active role by contributing to improving policies, product, process and support system solutions
  • Keep sites and teams up to date on project timelines
  • Review change delivery tribe throughout each day :
  • oEnsure prepared for upcoming launches

    oCheck new posts, assess impact for your sites and take necessary actions

    oCheck notifications, answer any questions asked on post

    oInput / feedback into project plans

    oEnsure team meets timelines and deliverables

    oProactively flag risks & provide quantifiable trade off options if needed

    oConsolidate information / questions / clarifications that needs to be shared with Change Delivery Team

  • Participate in monthly Partner Management survey and encourage Ops and QTP leadership in the sites to do the same.
  • Qualifications

  • Bachelor's degree holder
  • Must have at least 10 years of Project Management experience under BPO industry and with expertise in Process Management, operations-based projects and a strong track record in implementation of these projects
  • Must have at least 3 years of experience in Managerial role under BPO industry
  • Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment
  • Ability to work in a fast-paced environment with minimal guidance
  • Experience working with internal / external stakeholders in multiple geographic regions
  • Must also have skills in Demand Management, Issue Management, Offering Insight, Organizational Design and Architecture, Risk Management and Work Planning and Management
  • Equal Employment Opportunity Statement

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

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