Project manage multiple small to medium scale projects from scoping through to implementation and roll out
Partner with cross-functional partners internally and externally (such as Markets, Policy, Quality, Training and WFM) to enable outsourcing operations that help improve our community experience and support
Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects
Translate business requirements into implementation plans, furthering our mission of protecting and supporting client community
Play an active role by contributing to improving policies, product, process and support system solutions
Keep sites and teams up to date on project timelines
Review change delivery tribe throughout each day :
oEnsure prepared for upcoming launches
oCheck new posts, assess impact for your sites and take necessary actions
oCheck notifications, answer any questions asked on post
oInput / feedback into project plans
oEnsure team meets timelines and deliverables
oProactively flag risks & provide quantifiable trade off options if needed
oConsolidate information / questions / clarifications that needs to be shared with Change Delivery Team
Participate in monthly Partner Management survey and encourage Ops and QTP leadership in the sites to do the same.
Bachelor's degree holder
Must have at least 10 years of Project Management experience under BPO industry and with expertise in Process Management, operations-based projects and a strong track record in implementation of these projects
Must have at least 3 years of experience in Managerial role under BPO industry
Proven ability to manage multiple projects concurrently through to successful implementation in an operational environment
Ability to work in a fast-paced environment with minimal guidance
Experience working with internal / external stakeholders in multiple geographic regions
Must also have skills in Demand Management, Issue Management, Offering Insight, Organizational Design and Architecture, Risk Management and Work Planning and Management
Equal Employment Opportunity Statement
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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