Executive Office Case Specialist RWF
Wells Fargo
Manila, Metro Manila, Philippines
6d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 20 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

About Wells Fargo Philippines

Wells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila

Market Job Description

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Independently logs, researches, routes or responds to escalated or urgent requests regarding Life Events or complaints that are high visibility, high risk and / or regulatory in nature.

  • Duties may include : exception processing of acknowledgement letters conducting investigative steps to identify issues and working with internal partners to resolve;
  • identifying trends and providing feedback / reporting to appropriate party; uploading of Wells Fargo response to a customer facing Regulatory Portal which requires special handling and / or imaging / uploading documentation to other repositories as required;
  • reviewing new correspondence and existing cases to identify related issues; establishing case files or redirecting requests to the applicable business group;
  • mitigating risk by identifying key information and ensuring compliance guidelines are met; logging requests or complaints;
  • reviewing incoming correspondence from customers, attorneys, third parties or regulatory / governmental representatives and other agencies;
  • performing intake to determine appropriate course of action; performing research and reviewing existing cases to identify related issues.

    Market Skills and Certifications

  • Must have completed at least 2 years in college with no back subjects
  • Experience handling fraud, collections and financial accounts.
  • Willing to work on graveyard schedule
  • Can work at Taguig
  • We Value Diversity

    At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

    We comply with all applicable laws in every jurisdiction in which we operate.


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