Technical Support Engineer
Caspo
Parañaque City, Philippines
2d ago
source : ictjob.ph

KEY ACCOUNTABILITY AREAS

  • Installing and configuring computer hardware operating systems and applications;
  • monitoring and maintaining computer systems and networks;
  • addressing staff or client concerns through a series of actions, either face-to-face or over the telephone to help resolve issues;
  • troubleshooting system and network problems and diagnosing and solving hardware or software faults;
  • replacing parts as required;
  • providing support, including procedural documentation and relevant reports;
  • following diagrams and written instructions to repair a fault or set up a system;
  • responding to requests or incidents within agreed time limits;
  • working continuously on a task until completion (or referral to third parties, if appropriate);
  • prioritizing and managing many open cases at one time;
  • rapidly establishing a good working relationship with customers and other professionals, such as infrastructure team;
  • testing and evaluating new technology when required;
  • KNOWLEDGE AND SKILLS

  • Has a good memory of how software and operating systems work
  • Up to date technical knowledge
  • Possess the ability to think logically, and has good analytical and problem solving skills
  • Has excellent listening and questioning skills; combined with the ability to interact confidently with clients to find out the problem and explain the solution.
  • Possess strong customer focus
  • Prioritizes his / her workload and has attention to detail
  • Can work well in a team
  • Required language(s) : English, Filipino
  • CERTIFICATION

  • CCNA and / or MCP is preferable
  • MIN. NO. OF YEARS IN WORK EXPERIENCE

    Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.

    EDUCATION

  • Candidate must possess at least a Bachelor's / College Degree, Computer Science / Information Technology or equivalent.
  • WORK SCHEDULE

    Shifting schedule (5 day working schedule, 2 days off)

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