Web Operations Engineer
SolarWinds Worldwide, LLC
Fort Bonifacio, Philippines
1d ago

Overview

The Web Operations team is looking to add another Engineerproficient in Web Hosting. This teammate will assist in the Operations and Reliability of our Websites and Business Applications.

Daily tasks include, performing configuration updates on servers usingPowershelland / or Chef, deployments utilizing out Deployment Pipeline Automation (BuildMaster)and investigation of outages and alerts, leveraging the vast monitoring tools from SolarWinds.

Thisrolewill interface with teams in North America, requiring solid communication of technical issues in English. The Web Operations team is a highlysought-afterposition leveraging SolarWinds core products to monitorSolarWindsMarketing and Business Applications.

Responsibilities

Must be able to provide 24x7 support as neededforon-callrotation.

Deploying launch ready websites to production.

Actively monitor and troubleshoot application alerts with proper levels of communication to the business owner.

Manage pool of open tickets / issues.

Interface with developers, Quality Assurance and Project Management team to ensure that all production support issues are handled in a timely manner following SDLC policies

Manage and tune platformsand monitoringto ensure expected availability and performance levels are achieved

Oversee root cause analysis for service interruption recovery; create preventative measures on complex projects

Interface with Business Stakeholders on all applicable projects. Update manager on all escalated issues

Qualifications

BS degree in a reputable university in Computer Sciences, Electronics and Communications Engineering, MIS or related courses.

Experience with any of the following technologies : AWS, Azure, IIS, .net, MS SQL, Tomcat, Apache,NginX, Varnish

Experience with any of the followingconfiguration or monitoringtools : Puppet, Chef,Ancible,New Relic, Pingdom orSolarwindsOrion

Proficientin at least one scripting language including PERL, Ruby, Python, Shell,Powershell

Experience supporting and deploying Windows 2016 or 2019

Deploying launch ready websites to production

Actively monitor and troubleshoot application alerts with proper levels of communication to the business owner

Manage pool of open tickets / issues

Interface with developers, Quality Assurance and Project Management team to ensure that all production support issues are handled in a timely manner following SDLC policies

Provide 24x7 support as needed and on-call availability.

Manage and tune platforms to ensure expected availability and performance levels are achieved

Oversee root cause analysis for service interruption recovery; create preventative measures on complex projects

Interface with Business Stakeholders on all applicable projects. Update manager on all escalated issues

Solid understanding of web administration and troubleshooting

Strong communication skills verbal and written

Location PH-Fort Bonifacio, Taguig

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

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