Business Analytics Analyst
Ubiquity Global Services
Taguig, Metro Manila, Philippines
5d ago

Job Title : Business Analytics Analyst

Presents insight and recommendations to management for decision making and strategic planning. Controls and develops internal / external information sources for business analysis.

Ensures that project / department milestones / goals are met and adhering to approved budgets. Extensive knowledge of department processes.

Responsibilities :

  • Will be doing analytics to customer experience and operational performance metrics
  • Analyze performance, correlate metrics and drive targeting action plan
  • Provide recommendations to improve account performance
  • Will be doing a deep dive analysis of the performance
  • Conducting FGDs with agents
  • Give presentation of analysis to stakeholders and clients
  • Qualifications :

  • At least 2-3 years of extensive experience in Analytics projects for a BPO company
  • Excellent English communication skills
  • Excellent presentations skills (Powerpoint, Excel etc.)
  • Proficient in analysis and interpretation of data
  • Six Sigma Certification / Training preferred but not required
  • Must be open to working in BGC Taguig or Bacolod.
  • Experienced in doing standard deviation, upper / lower limit, bubble charts, scattergraph, correlation, integration, reverse engineering, etc
  • Apply
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