Job Title : Business Analytics Analyst
Presents insight and recommendations to management for decision making and strategic planning. Controls and develops internal / external information sources for business analysis.
Ensures that project / department milestones / goals are met and adhering to approved budgets. Extensive knowledge of department processes.
Will be doing analytics to customer experience and operational performance metrics
Analyze performance, correlate metrics and drive targeting action plan
Provide recommendations to improve account performance
Will be doing a deep dive analysis of the performance
Conducting FGDs with agents
Give presentation of analysis to stakeholders and clients
At least 2-3 years of extensive experience in Analytics projects for a BPO company
Excellent English communication skills
Excellent presentations skills (Powerpoint, Excel etc.)
Proficient in analysis and interpretation of data
Six Sigma Certification / Training preferred but not required
Must be open to working in BGC Taguig or Bacolod.
Experienced in doing standard deviation, upper / lower limit, bubble charts, scattergraph, correlation, integration, reverse engineering, etc