Program Coordinator
Pontoon
Taguig City, Philippines
14d ago

SUMMARY :

The Program Coordinator is directly responsible for delivering consultative solutions for tactical and operational service delivery under MSP, for lifecycle activities for TVCs (Temps, Vendors, Contractors), from onboarding to exit and everything inbetween.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

  • Provide front-line customer service to internal team members, clients, suppliers and other users of the Program
  • Build relationships with hiring community and act as ambassador for the Program to drive awareness
  • Align with and support Program Consultant / s and Manager / s as directed :
  • Provide consultative solutions for worker lifecycle activities such as (but not limited to) :
  • Assist with worker onboarding activities including :
  • Assist to achieve (and ideally exceed) Program deliverables and SLAs
  • Assist with innovations and improvements, and participate in special projects
  • Understand Program, worker classifications, delivery scope and SLAs
  • Understand recruitment best practices, country legislations and emerging trends
  • Check data integrity and acceptable use of VMS tool
  • Support team members during vacation and busy periods
  • Support Vendor team activities and GUTS as requested
  • Assist with GUTS queue management and ticket assignment
  • Understand recruitment best practices and country employment laws
  • Understand Google’s policies and guidelines, and educate stakeholders
  • Assist with supplier management and performance tracking through BAU activities
  • Constantly strive to add value’ and collaborate with team for improved service / solutions delivery
  • Participate in SOP updates and team training / cross-training initiatives
  • Communicate procedural changes to stakeholders, where applicable
  • Support regional team during vacation and busy periods
  • EDUCATION / EXPERIENCE & OTHER POSITION REQUIREMENTS :

    Bachelor's Degree holder or relevant work experience

    At least 2 years of relative work experience

    Quality customer focus and service, always focusing on the solution

    Attitude / approach for taking ownership and finding solutions

    Ability to work flexibly and deal with ambiguity, think on your feet in an ever-changing environment

    Adapt to the personal styles and cultural differences of your teammates and users

    Assertive and aware, good judgement, strength of character

    Motivated by collaboration and teamwork

    Exposure to HR, staffing, recruiting environment / s, with track record of increased responsibility

    Impeccable communication skills in English

    Prioritising and time management

    MSP and VMS experience (desirable)

    MAC and Google Docs experience (desirable)

    Amenable to work in BGC, Taguig City

    Willing to work on grave yard shift

    Equal Opportunity Employer Minorities / Women / Veterans / Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    EEO is the Law OFCCP EEO is the Law Affirmative Action Statement

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