Sutherland is seeking an attentive and goal-oriented person to join us as Consultant Sales and Support Customer Care. We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to : Be the Point of Contact : Ensure every customer is provided a world-class support experience when using Godaddy products.
Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios.
Transfer customers to appropriate departments when required. Be a Problem Solver : Provide customers resolution / consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
Know the Business : Remain updated in client and industry led processes, technology applications, utilities, and products.
Be the Expert : Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management.
Strengthen Relationships : Work and partner with others : Within a team-based environment. Consistently Deliver : Achieve and maintain required metrics and goals.