Associate - Consultant
Sutherland
Carmona, Cavite PH
3d ago

Job Description

Sutherland is seeking an attentive and goal-oriented person to join us as Consultant Sales and Support Customer Care. We are a group of driven and hard-working individuals.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Consultants in this role get to : Be the Point of Contact : Ensure every customer is provided a world-class support experience when using Godaddy products.

Responsible for answering, resolving customer issues, and upselling through chat within a growing customer base. Identify and relate with various customer needs and scenarios.

Transfer customers to appropriate departments when required. Be a Problem Solver : Provide customers resolution / consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.

Know the Business : Remain updated in client and industry led processes, technology applications, utilities, and products.

Be the Expert : Utilize various client-based tools and applications for customer management and servicing. Conduct data entry documentation, and case management.

Strengthen Relationships : Work and partner with others : Within a team-based environment. Consistently Deliver : Achieve and maintain required metrics and goals.

Qualifications

  • Excellent knowledge of Portuguese (B2 spoken B1 English spoken)
  • Spanish consultants : English B1 spoken
  • Some experience in a service or support center and related understanding of technical troubleshooting
  • Strong communication skills
  • Able to work positively in a fast-paced, changing environment.
  • Ability to multitask and have excellent organizational skills.
  • Creative, savvy articulate individuals, able to use great communication & decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond.
  • Willingness or skills for a customer-oriented job
  • Ability to work on flexible shifts, agreed in advance with the team
  • Precision, loyalty, organization
  • Articulate, bright and curious
  • Passionate about service
  • Sales experience preferred
  • High school diploma
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