CS Sr. Site Leader
Amazon.com
Cebu, PH
13d ago

In the words of Jeff Bezos’ It’s our job everyday to make every important aspect of the customer experience a little bit better .

As the Sr. Site Leader in Cebu, Philippines you will be responsible for empowering your people to think like owners, and partnering on / or leading global initiatives to set new standards in customer support.

You will have the opportunity to work with business teams across Amazon to give the customer a voice. You have to thrive in the type of environment that is constantly going and growing.

Can you develop leaders, partner with business groups, and deliver on global initiatives that involve senior leadership, all before lunch?

Then Amazon may be the place for you.

A Day in the Life of a Sr. Site Leader involves :

  • Leading and managing 7-10 direct reports and 500 indirect reports
  • Responsible for Customer Service Headcount for their site and partnering with capacity planning and facilities for growth and seasonal needs
  • Managing workflow, escalations and effectively delegating across your leadership team.
  • Driving the creation of staffing plans, schedules, quality / process change initiatives, and Lean / Kaizen activities in our fast paced environment.
  • Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within your organization and serving as a role model for the worldwide customer service network.
  • Being prepared to jump on a call and present to senior leadership globally across organizations at a moment’s notice.
  • Basic qualifications

  • Bachelor’s degree or higher from an accredited university
  • 7 years of people management experience
  • Project management experience
  • Experience managing teams of 300 reports including leadership roles
  • Preferred qualifications

  • Master’s degree or MBA highly preferred
  • Lean / Six Sigma experience
  • Experience in contact center, retail, or e-commerce operations
  • Strong communication and presentation skills
  • Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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