IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive.
We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.
IGT has over 12,000 employees.
IGTs Global Technology Organization builds the most reliable Lottery & Gaming systems and platforms in the world. We are looking for inquisitive, hardworking, and innovative people to join our close-knit team that spans six continents.
Due to our global footprint and flexible working style, you’ll find an authentic culture championed by some of the most caring and dedicated people around.
With an average tenure of over 10 years, personal and professional growth is abundant. Come join us at this pivotal time as we play a lead role in redefining the Gaming and Lottery industries.
Must be open to work from Pasay City or Cebu
Reporting to Senior Manager Systems Strategy and Support, the Technical Services Engineer II & III are responsible for providing technical support to APAC systems customers with the resolution of support incidents and service request tickets.
Acting as an overflow for the APAC Casino System Deliveries team, this role may be required to assist project teams with the delivery of system installations and / or upgrades remotely.
The role will also act as a technical escalation point internally for the APAC Casino Systems delivery teams and APAC support teams as required.
This role and its team will be required to work closely with Product Management, research and development (R&D) teams in order to troubleshoot complex support issues, source code review and customer deliverables such as custom reporting.
This role is responsible for the following tasks :
Provide feedback to R&D teams on improvements to product design and / or issues where appropriate.
Must have the following :