Technical Services Engineer II
IGT
Pasay City, 00, PH
4d ago

IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive.

We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility.

IGT has over 12,000 employees.

IGTs Global Technology Organization builds the most reliable Lottery & Gaming systems and platforms in the world. We are looking for inquisitive, hardworking, and innovative people to join our close-knit team that spans six continents.

Due to our global footprint and flexible working style, you’ll find an authentic culture championed by some of the most caring and dedicated people around.

With an average tenure of over 10 years, personal and professional growth is abundant. Come join us at this pivotal time as we play a lead role in redefining the Gaming and Lottery industries.

Work Location

Must be open to work from Pasay City or Cebu

Role

Reporting to Senior Manager Systems Strategy and Support, the Technical Services Engineer II & III are responsible for providing technical support to APAC systems customers with the resolution of support incidents and service request tickets.

Acting as an overflow for the APAC Casino System Deliveries team, this role may be required to assist project teams with the delivery of system installations and / or upgrades remotely.

The role will also act as a technical escalation point internally for the APAC Casino Systems delivery teams and APAC support teams as required.

This role and its team will be required to work closely with Product Management, research and development (R&D) teams in order to troubleshoot complex support issues, source code review and customer deliverables such as custom reporting.

Responsibilities

This role is responsible for the following tasks :

  • Managing and resolving customer support tickets and requests for Advantage and Advantage Club systems
  • Custom Reports, customized solutions for Advantage and Advantage Club
  • Root cause analysis and code reviews where required
  • Assist R&D teams with proposed code changes to resolve identified defects where appropriate
  • Assist the APAC Casino Systems Delivery teams with the implementation of new installs or upgrades as an escalation point and support as required
  • Review emerging products and features and provide the delivery and support teams with relevant training and knowledge sharing.
  • Provide feedback to R&D teams on improvements to product design and / or issues where appropriate.

  • Training on any new product as required
  • Qualifications

    Must have the following :

  • At least 3 years total experience in software development.
  • Proficient understanding of mainstream technologies (ex : C, C++, C#, Java, PHP, JS, RDBMS, NoSQL, etc).
  • Strong SQL skills and preferably proficient in MS SQL or Amazon RDS. In addition, necessary to have integration experience (web services, 3p solutions, Rest / Soap APIs)
  • Strong understanding of enterprise application and scaling
  • Use security requirements for product design and implementation.
  • Work with traditional SDLC methodologies as well as an agile-based approach to design, code, peer preview, and troubleshoot services.
  • Strong communication skills as this role will work with the Engineers and with the frontline team.
  • Strong experience with cloud technologies, such as AWS or google cloud, is highly desirable
  • Solid technical foundation with relevant experience in SDLC, Development Best Practices, and DevOps Processes
  • Willing to work on a shifting schedule, holidays, and weekends as needed.
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