Japanese Quality Assurance Specialist (Contact Center for advertisement Company)

J-K Network Services

Angeles, PH

5m ago

source : Bossjob

Company Profile : This Company is an internationally networked outsourcing services provider. They design intelligent business processes to help customers meet their challenges.

These include data management, customer care, CRM services, supply chain management, digital distribution, financial services, qualified and individualised IT services.

Position : Japanese Quality Assurance Specialist

Industry : Contact Center for advertisement Company

Location : Clark, Pampanga

Salary : Php 100, 000 (Negotiable)

Work Schedule : Monday to Friday (Japanese Holiday Off)

Benefits :

13th month Pay

Annual Merit Increase

Monthly company & client incentive

Group Life Insurance under AXA

SSS, Pag-ibig, Philhealth

Can process working Visa

Requirements :

Native Japanese

Good English communication skills

Has experience as Quality Assurance or relevant experience

Responsibilities

Monitor and participates in the customer and agent sessions to identify the customer needs

Gather data by performing calls, chat and email and provide feedback to Management

Assessing the quality of the performance of the agents who deals with customers

Documenting quality assurance activities and creating audit reports.

Native Japanese

Good English communication skills

Has experience as Quality Assurance or relevant experience

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