ACCOUNTS MANAGER
STAFF DOMAIN INC.
Ortigas Post Office, 00, ph
12h ago

Role Purpose :

To manage the finance function operations and lead and manage the team of Accounts Administrators.

Position Overview :

1. To ensure a high quality of client service is provided at all times by performing work that requires a senior level of technical skill or knowledge, supporting the team to complete tasks effectively, and reviewing all returns and reports to ensure quality control

2. To manage quality assurance by assisting with development and maintenance of the Firm’s policies and procedures, clarifying and communicating associated expectations to the team, and monitoring delivery against standards and goals set using key performance indicators

3. To manage the team through communicating clear expectations, providing the necessary support for team members to deliver their best performance,cultivate strong teamwork and a workplace culture that is consistent with the firm’s values and direction

Key Responsibilities

1. To ensure a high quality of client service is provided at all times by performing work that requires a senior level of technical skill or knowledge, supporting the team to complete tasks effectively, and reviewing all returns and reports to ensure quality control :

  • Reviewing GST returns, and other compliance returns prepared by accounts administrator team to ensure accuracy
  • Reviewing monthly management accounts in line with firm review policies and ensure accuracy
  • Managing escalated client and supplier emails and resolve queries to ensure quality client service
  • Managing client payroll and applying technical knowledge when required, reviewing client pays where required
  • Attending to team tasks where team members are on leave or there are capacity overruns
  • Coordinating assignment of work during absence or leave
  • Assisting with managing client exit procedures
  • Performing other client related tasks as required
  • 2. To manage quality assurance by assisting with development and maintenance of the Firm’s policies and procedures, clarifying and communicating associated expectations to the team, and monitoring delivery against standards and goals set using key performance indicators :

  • Assisting management team to develop and review firm policies, systems and processes, and monitor that they are followed
  • Ensuring firm best practice is being followed and efficiency across all software systems is being maintained
  • Planning,implementing and improving firm processes and procedures to enhance quality, efficiency and delivery
  • Managing team capacity across the processing division to ensure the team is working efficiently and productivity goals are met
  • Running and maintenance of reports necessary to track the performance of the processing division
  • 3. To manage the team through communicating clear expectations, providing the necessary support for team members to deliver their best performance,cultivate strong teamwork and a workplace culture that is consistent with the firm’s values and direction :

  • Confirming and reinforce the Company goals and objectives of how the team can connect their contribution to business outcome
  • Confirming and regularly update expectations, including setting and revising individual and team objectives
  • Providing support appropriate to individuals, including directing, coaching, mentoring and delegating
  • Developing staff, assisting them to progress their personal development plans
  • Assisting the training manager with team inductions and training as required
  • Fostering team collaboration that allows for the team to work effectively together
  • Developing a workplace culture that is consistent with the firm’s values and direction
  • Leading team members to meet KPI’s for productivity, recovery and quality
  • Providing regular and constructive performance feedback
  • Maintaining transparent communication with team members and management
  • Assisting HR in team recruitment including selection and interviewing
  • Maintaining a personal development plan which includes training sessions to keep up to date with new legislation, software and functionality
  • Skills,Qualifications, and Experience

    Essential

  • Minimum of 5 years’ accounting experience, preferably with SMEs
  • Minimum 4 years’ people management experience
  • Excellent good written and oral English communication skills

  • Working knowledge of Microsoft Office
  • Ability to perform in a paperless environment
  • BPOexperience
  • Experience working with New Zealand SMEs
  • Xero Certified
  • Best practice policy and procedure development experience
  • Experience with accounting software Xero, Receipt Bank
  • Experience with working remotely for offshore clients
  • Apply
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