Customer Ops Specialist
Shell
Manila
1d ago

Job Purpose :

This job sits within the Order to Delivery Journey forming a critical part of the Customer Fulfilment Cycle. The Customer Operations Specialist Order to Cash provides high quality frontline support to existing Shell Customers from Order through to payment.

Customer Operations Specialist Order to Cash drives proactive communications, value-adding interactions and effective issue resolution, providing best-in-market Customer experience

Principal Accountabilities :

This role may focus on some or all of the accountabilities below, depending on operational requirements. These activities cover all Customer levels including Key Accounts and Platinum Customers.

  • Order and Delivery Management :
  • Place, and amend orders, liaising with other service partners in LSC, OTD & Credit as required.
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