IT Client Engineering
RingCentral
Manila, Philippines, PH
1d ago

RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

RingCentral Information Technology organization is looking for a seasoned Systems Administrator with a strong background in Client Endpoint Management.

The position requires experience in administration of client endpoints running Windows 10, macOS, iOS, and Android Operating Systems.

The ideal candidate possesses the technical expertise to solve complex challenges while balancing business objectives, user experience, and supportability.

Responsibilities :

In depth understanding of the responsibilities

Maintain availability of provisioning infrastructure and resolve bottlenecks that impact provisioning service performance and stability

Upkeep image baseline configuration, security stack heath, and patch levels

Perform regular application and OS updates

Create and enhance operational documentations

Seek and resolve recurring Client Endpoint issues that impacts IT Support partners

Drive IT Support Enablement via feedback loop, brownbags, and KB transition enhancements

Skills Qualification

Strong interpersonal skills to be able to effectively communicate and negotiate with both technical and non-technical audiences

4+ years of experience in systems administration of both bare metal and virtual platforms

Strong Windows and macOS architecture knowledge including native security management

Proficiency in directory services such as Active Directory or LDAP

Proficiency in Network fundamentals such as TCP / IP, DNS, DHCP

Experience with endpoint security : Full Disk Encryption, Firewall, Anti-Virus / Anti-Malware, Application Allow / Block Listing, Configuration & Patch Management

Preferred Qualifications

Expertise with Endpoint Management Tools : JAMF, BigFix, Tanium, Workspace One, Puppet, Centrify

Proficiency in Scripting : Bash, Powershell, Python

Proficiency in monolithic imaging, provisioning, and concepts of Zero Touch (DEP, ABM, AutoPilot)

Experience with Agile methodologies and principles. Preferably Scrum / Kanban

Experience in deployment to and supporting AWS services leveraging Lambda, SQS, ECS, CloudWatch, EC2, Terraform, Cloudformation

Experience with version control (git preferred)

Experience in building applications, libraries, and frameworks in Python, Ruby, Swift, or Go

By completing your application for this role, you :

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RingCentral, Inc . is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions.

It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

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