Senior Specialist, Customer Care
Western Union
Quezon City, PHL
6d ago

Senior Specialist, Customer Care

  • PHL - Quezon City
  • Senior Specialist, Customer Care Quezon City, Philippines

    Are you looking to take a front seat in driving client services to a whole new level? Are you passionate about helping others and providing a world-class customer experience?

    Join Western Union as a Senior Specialist, Customer Care.

    Motivated by our values : purpose driven, globally minded, and trustworthy & respectful

    We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.

    We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

    Better starts and ends with the customer

    You’ll be responsible for handling escalations and request from our agents and customers to facilitate the money transfer process particularly in Europe and APAC region.

    We’ll look to you to ensure that excellent quality service is always delivered. Your role will be vital in ensuring that our systems, processes, and procedures are following the Western Union compliance policy.

    For this role, we require you to have a university degree or equivalent with experience in a similar support function within a global organization.

    You have excellent interpersonal skills and you are familiar with Microsoft Office programs. You will need to be able to use your analytical and multitasking skills to produce quality work in a fast-paced environment.

    Join us, and let’s move money for better

    Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence.

    It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world.

    If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

    We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

    We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.

    We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

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