Service Desk Voice Support_nATP_CL12
eTeam Singapore
Quezon City, PH
4d ago

Project Role Description :

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running.

Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have Skills :

Service Desk Voice Support, No Technology Specialization

Job Requirements : Qualifications

University graduate

Should have at least 6 mos relevant experience

Fluency in English

Professional Skill Requirements

Ability to work as a team member

Ability to work creatively and analytically in a problem-solving environment

Desire to work in an information systems environment

Good oral and written communication skills

Flexibility

Key Responsibilities may include :

Providing first level of support for customer and system incidents and requests using basic technical and service knowledge

Assuming initial ownership for the coordination, investigation and documentation of customer and system incidents

Performing initial level of diagnosis of incidents and resolving them when appropriate

Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately to protect client services

Ensuring proper documentation on incidents and / or requests handled

Following up on incidents to ensure resolution and customer satisfaction

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