As part of our growth, we seek a seasoned Transition / Program / Mobilisation Manager to lead this critical function of our business.
As a senior member of the CX & Shared Services team, you will underpin the consult-operate function for all new clients into our business, thus ensuring a successful experience into our long term relationship.
Our client organisations seek help from us in developing sourcing strategies and operating models for their Customer Experience and Shared services agendas.
A Mobilisation Manager will not only act as the focal point during the pre-sales / consulting phase, but you also underpin the team in developing an understanding and defining of the current and to be operating models, processes, SLA, and Knowledge transfer plans.
You will do
Work across clients to provide support during solution & pricing realisation and service transition activities by contributing specialised knowledge and experience.
Participate in solution architecture planning activities through the transition of work to ensure that GroWorx is able to begin delivering on the outsourcing engagement.
Responsible for the direction, coordination, implementation, executive, control and completion of the project, while remaining aligned with strategy, commitments and goals of the organization.
You should be able to handle multiple projects whilst managing client relationships.
Execute and track issue identification and resolution, and customer relationship maintenance of identified work streams.
Acts as an internal consultant on transition management strategy / deliverables for regional or global strategic change initiatives.
Manages and counsel teams to excel in their roles. Vision and design end to end programme delivery road map for complex transformational outsourcing solutions enabling implementation of Groworxâ
153;s capabilities to deliver the solution and client business case
Must-Have Skills :
Over 7 years Transition / Mobilization Program Management in establishing new clients in a global BPO & IT Support environment
An understanding of the frameworks and methodologies that underpin outsourcing and transition models and processes
Desired Skills :
Program Management in context & Operations
Business Process design skills
Strong powerpoint and presentation skills
Strong financial modelling and Excel skills
Job Requirements :
Have a sound understanding of various Industry outsourcing models
Strong Program Management Capabilities and Client Management
Ability to articulate and communicate effectively across levels
Experience in Transitions and / or process consulting work
Strong problem-solving skills : will require working with ambiguity, aggressive timelines
Analytical mind-set : Requires a solutions mindset, scenario building, and sensitivity analyses skills
Effective Communication : Requires an ability to connect and communicate in cross-cultural environments and across geographies
Work Experience / Education Requirements :
BE / MBA from Premier Institutes having proven credentials
Required to travel to Australia and globally as required for project delivery : Willing to travel up to 20 per international
Provides specific inputs on aspects of offshoring work (such as costs, organisation structure etc.), to the onshore client.