BMC Remedy Developer
Hunter's Hub Inc.
Makati, PH
2d ago
source : Bossjob

The Remedy Developer will support BMC Remedy 9.1 ITSM suite applications.

In addition, the developer will participate in the integration of the BMC Remedy Action Request System with other GOTS and COTS application.

  • Develop and integrate Remedy improvements and feature additions utilizing feedback from leadership and infrastructure teams including self-service and capability automations
  • Perform BMC Remedy ARS COTS customization development and database development
  • Design and develop Remedy ARS software for a multi-tiered user support application supporting Service Desk and Data Center operations
  • Perform change assessments including the development and implementation of change control board documentation as well as attend and defend change request to Government Configuration Change Boards (CCBs)
  • Deliver ongoing improvement opportunities with processes, standards, and policies
  • Work as a team player, learning form others as well as mentoring
  • Responsible to operations and maintenance of out of the box Remedy Applications
  • More About the Role :

    Candidate will be responsible for researching, designing, developing and / or modifying BMC Remedy ITSM Suite and BMC Remedy Action Request System.

  • Presents ideas for system improvements
  • Conducts impact analysis for software changes
  • Produces detailed specifications and requirements design documents
  • Works closely with other Remedy developers to understand and implement functional requirements
  • Conducts unit tests and documents findings
  • Supports formal testing in controlled environment before code is promoted to production
  • Adheres to program configuration change control standards. Provides input into training manuals for users
  • Extends applications by using applicable application tools
  • Maintains knowledge of feature and technical changes in the tool
  • Interfaces with users to better understand and use the tools according to documented processes
  • minimum 5 years of related work experience serving as a Remedy Developer and Administrator
  • Experience working with BMC Remedy version 8 & 9
  • ITIL V4 certification
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