The Remedy Developer will support BMC Remedy 9.1 ITSM suite applications.
In addition, the developer will participate in the integration of the BMC Remedy Action Request System with other GOTS and COTS application.
Develop and integrate Remedy improvements and feature additions utilizing feedback from leadership and infrastructure teams including self-service and capability automations
Perform BMC Remedy ARS COTS customization development and database development
Design and develop Remedy ARS software for a multi-tiered user support application supporting Service Desk and Data Center operations
Perform change assessments including the development and implementation of change control board documentation as well as attend and defend change request to Government Configuration Change Boards (CCBs)
Deliver ongoing improvement opportunities with processes, standards, and policies
Work as a team player, learning form others as well as mentoring
Responsible to operations and maintenance of out of the box Remedy Applications
More About the Role :
Candidate will be responsible for researching, designing, developing and / or modifying BMC Remedy ITSM Suite and BMC Remedy Action Request System.
Presents ideas for system improvements
Conducts impact analysis for software changes
Produces detailed specifications and requirements design documents
Works closely with other Remedy developers to understand and implement functional requirements
Conducts unit tests and documents findings
Supports formal testing in controlled environment before code is promoted to production
Adheres to program configuration change control standards. Provides input into training manuals for users
Extends applications by using applicable application tools
Maintains knowledge of feature and technical changes in the tool
Interfaces with users to better understand and use the tools according to documented processes
minimum 5 years of related work experience serving as a Remedy Developer and Administrator
Experience working with BMC Remedy version 8 & 9
ITIL V4 certification