Brokerage Lead Agent
Manila, NCR , Philippines
3d ago

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500

company, we employ over 16,000 trained professionals in a worldwide network of

  • over 331 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you" is not a mere hype;
  • it is our commitment to go beyond the expectations of what companies need from a global

    logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

    At Expeditors, people are our most important asset. We pride ourselves in employee development at all levels.

    Job Description

  • Ensure smooth and timely customs process flow.
  • Ensure accurate and timely client billing.
  • Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’
  • instructions and expectations.

  • Ensure accurate and timely data entry into our operating system.
  • Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration.
  • Assist with verification of customs

    declaration information and the submission of such to the customs

    authority. Track and trace Customs files.

  • Attend any customs inspections or present documents to customs authorities when such are requested.
  • Act as the liaison between the customs authorities (or other government agencies and customers)Ensure timely customs clearance of cargo to customer for Import and Export shipments.
  • Verify documents received for Import and Export customs purposes are compliant and correct.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain strong relationships with customs officers.
  • Ensure compliance at all times to regulations. This includes internal policies and procedures such as
  • Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements.

  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Keep up to date on all regulatory
  • requirements governing the import and export of goods.This includes but is not limited to

    customs procedures for imports and exports, other government agency

    requirements i.e. health, agricultural, police and military, export

    controls and prohibited and restricted goods. Meet KPI standards, as per

    the company’s procedures.

  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.
  • Promote compliance in diligently
  • following all company policies and regulations and performing the task at

    hand with outstanding integrity and pride.


    Licensed Customs Broker. Good knowledge of customs brokerage process and system essential. Understanding of ocean, air, road transport process.

    Knowledge of incoterms. Effective inter personal skills. Proactive, strong organizational skills. Good computer skills.

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