JOB RESPONSIBILITIES : (Describes the results for which the position has an on-going accountability. Accountabilities are statement of the important end results, which the job needs to achieve to justify its existence.
Each accountability statement should relate to a single end result which must be accomplished and to which some measurement of performance can be applied.
following up to ensure resolution through various communication channels b. identify and assess customer needs to achieve satisfaction2.
Communication Management a. handle customer communication and / or concern through various channels (i.e. calls, chat, emails, etc.
b. follow communication procedures, policies and guidelines3. Order Management a. handle customer order requests received from various channels b.
follow order processing procedures, policies and guidelines4. Teamwork a. contribute to team effort by reaching related results as needed b.
recommend potential products / services to management by collecting customer information and analyzing customer needs c.
build sustainable relationships of trust through open and interactive communication within the team5. Perform additional tasks or projects assigned III.
PRINCIPAL RELATIONSHIPS : (Persons / institutions with whom the position has direct contact : A. Internal e.g., Immediate Supervisor, Immediate Subordinates, etc.