Process Engineer
London Stock Exchange Group
World Square, Taguig, PHL
6d ago

The Process Engineer will be part of the Process Engineering & Automation team, who are accountable for streamlining processes across the Customer Implementation & Professional Services (CIPS) business unit of Refinitiv globally.

Our purpose is to design outstanding customer experience and internal business efficiency through the improvement of numerous processes in which our clients take part.

In this role, you will lead the identification, delivery, and sustainability of process improvement opportunities with a focus on service, quality, speed, revenue, and cost outcomes.

Responsibilities & Deliverables

  • Identify and map processes across CIPS and find opportunities for process optimization and improvement
  • Maintain a process repository using standard methodology BPMN approach
  • Ensure appropriate governance is applied to process changes from ideation through implementation and control
  • Provide process-related training and support on new processes
  • Support major change programs and projects across customer operations in a way that adds transparency
  • Ensure a close partnership with other departments including Performance Excellence and Technology
  • Required Skills & Experience :

  • Lean and or Six Sigma certification (Green belt preference)
  • Confirmed experience in designing and embedding operational process improvements
  • Strong understanding of BPMN approach and experience in process mapping and definition
  • Experience with business / system analysis and requirement documentation
  • Excellent communication and presentation skills with the ability to speak about and visualize sophisticated issues in a succinct language
  • Feeling comfortable when making pitches to senior management representatives
  • Proven problem-solving approach and ability to think creatively as well as logically
  • Can-do approach and drive for learning and getting things done
  • Desired Skills & Experience :

  • Experience with processes supported by the ServiceNow platform
  • Understanding of Network Communications from Hub circuits to cross-connects
  • Investment / Corporate Banking or Financial Services experience
  • Understanding and / or interest in robotics automation, development, and governance
  • People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential.

    At LSEG we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage collaboration, enabling innovation and rapid development of solutions that make a difference.

    Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels driven to reach their potential.

    We know that real personal growth cannot be achieved by simply climbing a career ladder which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise.

    LSEG are committed to supporting emotional, physical, financial and societal wellbeing. Our tailored benefits are a key part of this commitment and we offer colleagues a range of support from healthcare and retirement planning to paid volunteering days and consumer discounts.

    We also make reasonable accommodations for applicants and employees with disabilities. If an accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please make your recruiter aware, we want to ensure you perform at your best.

    As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with purposeful careers.

    Please take a moment to read this carefully, as it describes what personal information the London Stock Exchange Group (LSEG) ( We ) may hold about you, what it’s used for, and how it’s obtained, .

    If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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