We are looking for Operations Supervisor CSR - with GDS/Sabre Experience (Pasig SIte)
NeksJob Philippines
Pasig, National Capital Region (PH), PH
1d ago

Requirements / Qualifications :

  • Responsible for direct supervision of 15-18 agents
  • Responsible for the attainment of client set goals, efficiency targets and overall team performance
  • Performs consistent and affective coaching sessions to address performance gaps
  • Analyzes agents performance and develops action plan to bridge gaps
  • Conducts regular performance management to improve challenged members of the team
  • REQUIRED SKILLS

  • GDS Experience (Global Distribution System) 1 year Sabre experience
  • Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor's / College Degree in any field.
  • Open to shifting, flexible in terms of work hours, and working on holidays
  • Strong performance management background

  • Excellent coaching skills
  • Can work under extreme pressure
  • Possess above average English written and verbal communication skills
  • with demonstrable track record in achieving targets and improving agent performance

  • Service and customer-focused
  • Strong analytical skills; very detail-oriented
  • Strong decision-making and problem-solving skills
  • Knowledgeable in call center tools and processes
  • Apply now and send your resume to paula neksjob.com

    Email Subject : Operations Supervisor Application

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