Project Manager, Learning and Performance
TeleTech is helping organizations transform the customer experience.
The world has changed. Disruptive technologies, social media, demanding customers, and an interconnected global economy have altered the face of business forever.
To compete, companies need to be smarter, faster, and more agile. They need the ability to deliver seamless, effortless experiences for their customers while providing strong returns to their shareholders.
To navigate this complicated and uncharted new world, brands need a partner with experience. TeleTech helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement.
We hire only high performing, highly qualified and passionate people to help us to build exceptional customer experiences.
What It Means to Be in Customer Strategy Services (CSS) at TeleTech
The strategy services division at TeleTech understands the need to operationalize transformation and strategy and that success for a client is tied to measurable results not just a PPT slideshow.
CSS is a full cycle, solution providing, delivery focused, get down and dirty approach to solving our client’s most pressing customer challenges.
Our client companies come to us because they have unique business problems and they are looking for a true partner solution.
The brands that lead in customer engagement all have a commitment to culture that goes far below the surface. Each of these organizations has a systematic approach to training, rewarding and continuously reinforcing their focus on the customer that permeates everything they do.
The Learning and Performance practice brings together its customer-centric methodology with innovative learning and organizational techniques to provide clients with the strategy, curriculum, training, coaching, social collaboration, knowledge management and technology needed to build a company that consistently delights the customer and the employee while delivering value to the enterprise.
We partner with our clients to bring people, process and technology together to turn one-off tactics into an operational program embedded with long-term strategies and goals.
The Project Manager supports customer engagements within TeleTech’s our Learning and Performance practice. Our Project Manager will be responsible for all project management functions from content and collaboration perspective associated with Client Launches / Client Ramp-
up activities and associated deliverables. You will partner with clients regarding training resources / processes and will serve as liaison with our clients, ensuring communication related to project milestones, soliciting contribution from matrix resources and collaborating with other stakeholders / resources as needed to effectively drive projects to successful outcomes.
Maintaining High Standards
We are looking for a Project Manager to embrace our integrated set of Custom Development, Learning and Performance launch team capabilities and provide project management support for the delivery of transformative learning solutions to our clients.
What the Role Really Does
Partner with external clients and internal product owners to position learning and knowledge management related solutions.
Builds strong relationships with stakeholders within TeleTech and with client partners. Prepare and present recommendations and plans to client decision makers.
Works with key stakeholders to analyze all needs, and follows through for successful management and implementation of programs and initiatives.
aides in compiling and distributing requested data.
Additionally, design and implement strategy to optimize learning and knowledge in support of meeting and exceeding operational and internal goals and metrics.
Report on successes and lessons learned from Custom Development learning and performance launches.
What We're Looking for
TRUST, Passion, Integrity. Those are just some of the attributes valued at TeleTech. Of course, there are some other requirements too. These include :
Additional Specific Duties & Responsibilities :
TeleTech requires all employees hired in the Philippines to successfully pass a background check and drug test as a condition of employment.
TeleTech is an Equal Opportunity Employer.