Service Desk Manager
Amdocs, Inc.
Manila, 00, PH
6d ago
source : SuccessFactors

Job ID : 85607

Required Travel : Minimal

Who are we?

If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future.

From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected.

We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device.

We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.

In one sentence

Service Desk Managers focus on the resolution of technical issues related to computer applications or manage electronic systems and devices.

What will your job look like?

Resolving technical issues related to computer applications or operating electronic systems and devices and suggest ways to use the program to meet individual user needs.

Provides good customer service and regularly monitor communications to make sure they are free of disdainful, ill-mannered or thoughtless attitudes.

Conducts training and designs training sessions for their staff.

Managing schedules; preparea work schedules to verify that sufficient employees are available handle internal and / or external inquiries.

Efficient scheduling by the Service Desk Manager solves the problem of overworked employees in their department.

All you need is...

  • An excellent ability to communicate and problem solve.
  • 8 years+ management experience
  • Vendor Management
  • Strategic thinking skills
  • Basic understanding of IT structure
  • Strong time management skills
  • Strong written English language skills
  • Excellent attention to detail
  • Why you will love this job :

  • You will be a total influencer and trusted advisor across functional teams to make sure the business is achieving goals on a strategic level.
  • You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development
  • You will have the opportunity to work in multinational environment for the global market leader in its field
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