Operations Analyst
Wells Fargo Philippines
Taguig, PH
2d ago
source : Workbank

About the role

The Operations Analyst is responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and / or quality statistics.

Under general supervision, creates and maintains databases, developing and performing queries both independently and at direction of management.

Responsibilities

  • Define user requirements, perform user acceptance testing and / or troubleshoot systems-related operational issues.
  • Assist ongoing production and workflow improvement efforts, manage small projects and / or small segments of larger projects.
  • Develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
  • Essential Qualifications

  • Bachelor's degree Graduate or Completed 2nd year in college no back subjects
  • At least 3 years of voice recording system in QA process
  • At least 3 years of NICE or NEXIDIA or Verint software administration or configuration
  • Excellent in verbal and written communication in English and / or Spanish
  • Willing to work night shift and shifting schedules
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form