Operations Analyst
Wells Fargo Philippines
Taguig, PH
2d ago
source : Workbank

About the role

The Operations Analyst is responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and / or quality statistics.

Under general supervision, creates and maintains databases, developing and performing queries both independently and at direction of management.


  • Define user requirements, perform user acceptance testing and / or troubleshoot systems-related operational issues.
  • Assist ongoing production and workflow improvement efforts, manage small projects and / or small segments of larger projects.
  • Develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
  • Essential Qualifications

  • Bachelor's degree Graduate or Completed 2nd year in college no back subjects
  • At least 3 years of voice recording system in QA process
  • At least 3 years of NICE or NEXIDIA or Verint software administration or configuration
  • Excellent in verbal and written communication in English and / or Spanish
  • Willing to work night shift and shifting schedules
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