About the role
The Operations Analyst is responsible for researching, compiling, analyzing and reporting various operational data from multiple sources, including unit production, productivity and / or quality statistics.
Under general supervision, creates and maintains databases, developing and performing queries both independently and at direction of management.
Define user requirements, perform user acceptance testing and / or troubleshoot systems-related operational issues.
Assist ongoing production and workflow improvement efforts, manage small projects and / or small segments of larger projects.
Develop and implement policies, procedures and training materials to assure compliance with government regulations and to maximize efficiency and customer service.
Bachelor's degree Graduate or Completed 2nd year in college no back subjects
At least 3 years of voice recording system in QA process
At least 3 years of NICE or NEXIDIA or Verint software administration or configuration
Excellent in verbal and written communication in English and / or Spanish
Willing to work night shift and shifting schedules