Senior Manager - Professional Services
Verizon
Muntinlupa City, Philippines
29d ago

What you’ll be doing...

This position is part of the Verizon Asia Pacific Professional Services Advisory organization and is supporting the global Verizon Cyber Defense Practice for the provision of expert off-shore services.

The Senior Manager Cyber Defense Centre of Expertise (COE) will be responsible for global service offering(s) provided from Manila including :

Delivery Management :

Accountable for service delivery.

Leverage Resource Deployment Manager (RDM) to ensure approved projects is adequately staffed.

Ensure that approved projects are effectively initiated, delivery milestones agreed, resourced and delivered and that the expected use is made of standard project tracking tools.

Where applicable, work closely with the Verizon PM team to ensure that project scope is correctly defined and that the Cyber Defense practice requirements are defined and delivered.

Ensure that all delivered projects are billed correctly in accordance with Verizon standard practices.

Be responsible for the management of any project escalation relating to the Cyber Defense practice deliverables.

Maintain required in-practice knowledge and support for established legacy accounts to ensure that infrastructure changes are managed and delivered in an effective manner.

Provide general support to the wider Verizon team in respect of project activity (financials, time booking, billing, etc).

Pre-sales support :

Work with the dedicated global Professional Services (PS) team and Verizon Business sales and account teams to provide Cyber Defense practice SME expertise as and when required.

For large deals, support the PS sales team in the preparation of PS SOW, costing materials and delivery schedules.

For small deals, working with the Verizon core and overlay Sales teams prepare SOW, costing materials and delivery schedules.

Service Development :

Have a good understanding of off-shore service demand within Verizon

Have good understanding of customer requirements applicable to the managed service.

Understand the competitive landscape.

Develop and maintain a two year road map including new features and subservices required to meet customer demand, differentiate against competition and ensure consistent growth year over year.

Onboard and off-board staff to ensure we have right level resources to meet customer demand.

Ensure all resources have up to date development plans including short-term and long-term goals, training plans etc.

Create internal as well as external (customer facing) collateral including :

Sizing Guidelines

Align with Product Management to ensure our Cyber Defense COE strategy for a particular service is in line with overall Verizon strategy.

In Collaboration with Marketing develop a communication strategy for how we should go to market (internal and external)

Revenue and Funnel Management :

Maintain good understanding of current service funnel.

Analyze and understand funnel trends and develop and execute action plans to ensure consistent growth.

Maintain accurate records within the assigned business tools for management of PS opportunities

Liaise with the wider Verizon business sales team to align forecasts with tactical and strategic account forecasts.

What we’re looking for...

Required Skills & Experience :

Ten or more years in IT, Security and Networking

Two or more years managing people in an IT or Security Operations Centre environment

Master’s or Bachelor’s Degree in Information Security Management, Computer Science or similar discipline is preferred

Excellent organizational and management skills

Ability to excel in a fast-paced environment and work under pressure

Strong interpersonal skills

Excellent verbal and written communication skills

Customer relationship management including escalation management

Exceptional problem solving skills

Ability to drive process improvements and identify gaps

Proactive in engaging with customers, client executives and other Verizon teams

Desired Skills & Experience :

Cyber Defense technologies like SIEM, Endpoint protection, Network Perimeter protection

ITIL Practitioner certified

CISSP or CISM certified

COBIT5 or ISO2700x certified

When you join Verizon...

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other.

Beyond powering America’s fastest and most reliable network, we’re leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment.

Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness.

Whether you think in code, words, pictures or numbers, find your future at Verizon.

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