Partner Care Executive
Acquire BPO Pty Ltd
Philippines
2d ago

Job Description

The Partner Care Executive will drive partners’ escalations with a focus on satisfaction through fast, effective resolution and appropriate communication.

The PCE will interact with various stakeholders throughout the company to resolve partner escalations and improve processes.

DUTIES AND RESPONSIBILITIES

  • Manage and respond to all inbound partner communication in a timely and helpful way
  • Drive timely effective resolution of partner escalations
  • Communicate statuses, next steps, and requirements with partners and internally
  • Maintain accurate records for reporting of relevant metrics
  • Interact with internal stakeholders to meet partner needs : Service Delivery, Product Management, Accounting, Sales, and Technical Account Managers
  • No expected travel
  • QUALIFICATIONS

  • Demonstrated skill in managing customer service interactions
  • Strong communication, time management, and interpersonal skills
  • Technical aptitude in server, desktop, & network management
  • Basic understanding of business needs and priorities
  • Ability to assimilate new information quickly
  • Experience with CRM software, like Salesforce, is preferred
  • Experience working with IT Managed Services is preferred
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