Advisor, Client Solutions
FactSet Research Systems Inc.
Manila - Two West Taguig City, PH
12d ago

Job Type Full-time Career Level Student (Undergraduate / Graduate) Category Client Solutions Education Bachelor's Degree Job Description

Advisor, Client Solutions Client and User Support

Client & User Support is an industry-leading and award-winning client service team within FactSet, focusing on people with a specialized knowledge of a select group of sophisticated software and product offerings.

Initially, you will be tasked with supporting a wide-variety of clients using the FactSet workstation, which will give you the advantage of gaining knowledge and experience working with the different products clients use to obtain and analyze financial information.

The team is composed of self-motivated individuals who thrive in a highly collaborative environment and enjoy the challenge of independence and responsibility.

As an Advisor, Client Solutions, you will :

Support FactSet applications and create custom FactSet models, screens, and solve complex financial queries

Provide creative solutions through expert telephone, email, instant message, and proprietary communication channels

Job Requirements

Requirements for the position :

English spoken fluently

Strong analytical and problem-solving skills as well as experience in advanced web-searching

Highly organized

Genuine interest or experience in financial markets

Excellent communication and interpersonal skills

Hardworking and proactive

Ability to work independently using creative thinking without extensive direction

Strong work ethic and highly self-motivated

Positive team player attitude

Key responsibilities and accountabilities :

A proficient understanding of the FactSet Workstation, the content clients consume through FactSet, and Microsoft Excel

Follow procedures for maintaining the highest level of quality support for all FactSet clients

Share ideas and promote suggestions for improvement of workflows

Cooperate and liaise with other FactSet groups, including Client Solutions, Sales, and Product Development

Meet targets and goals set by exhibiting motivation and high performance

Attend internal meetings and training sessions and complete projects as requested

Keep up to date with the market we are operating in, including our products and competitors

Progress is reviewed informally on a monthly basis, followed by formal 6 month and yearly reviews as per FactSet procedure

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