Position Summary :
The Global Markets Entity Identifier (GMEI) Utility Team Lead will provide day to day supervision to staff within their team and across the broader department, acting as a central point of contact for team members and serves as a subject matter expert.
As the Team Lead, you are accountable for ensuring that operational procedures are followed, customer service and productivity standards are met, and that fundamental business and interpersonal skills are adopted amongst staff.
The Team Lead is also responsible for all administrative activities, audit, risk management, regulatory and compliance related duties at the appropriate level.
As a subject matter expert the GMEI Team Lead participates in short and long term projects and serves as the go to person for the complex operational problems, assists with training material when needed and works with other Team Leads to ensure this target driven environment has consistent high data quality output across the department
Specific Responsibilities :
Determine the general division of workload, delegate, review, monitor and take appropriate action to ensure that the work is progressing in a timely manner through to output
Ensure that communications are cascaded to team members in an effective, efficient and timely manner.
Striving to exceed performance targets; monitor and review team member performance for quality and productivity, communicating current statistics and taking performance management actions to avoid negative impacts to operational targets / client deliveries, highlighting any concerns to the Team Manager
Mediate issues within the team, escalating as and when to the Team Manager
Keep up to date with industry knowledge and GMEI rules / processes to ensure accurate data validation, recommending work process improvements and may serve on process improvement teams to act as SME
Review, and oversee Customer Service Helpdesk queries are delivered in a professional and timely manner following the agreed OLA, ensuring appropriate tracking
Close collaboration with colleagues and management team globally
On a daily basis, provide administrative support to the team
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately
Leadership Competencies for this level include :
Accountability : Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
Global Collaboration : Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in key team tasks and decisions.
Communication : Articulates information clearly and presents information effectively and confidently when working with others.
Influencing : Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting relationships while at the same time is comfortable challenging ideas.
Innovation and Creativity : Thinks boldly and out of the box, generates new ideas and processes, and confidently pursues challenges as new avenues of opportunity.
Minimum of 5 years of related experience
Bachelor's degree preferred with Masters or equivalent experience
About DTCC :
With over 40 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry.
From operating facilities and data centers around the world, DTCC automates, centralizes, and standardizes the processing of financial transactions across the trade lifecycle and mitigates risk for thousands of institutions worldwide.
At DTCC we value on our clients' interests and partner to deliver superior results with excellence and innovation and lead with integrity.
We proactively develop your potential and invest in your career.