Customer Service Specialist - Inside Sales
Schneider Electric
Philippines
43d ago

Job Overview :

Responsible for Order management, Order Entry and Expedites; Provides customer inbound, outbound phone support and marketing initiatives through phone and email.

  • Ensures that required information is logged into central information system pertaining to customer information and request;
  • Accurate solution or assistance to customers on a timely manner.

    Anticipates and foresees order entry requirements of customers based on purchase order details; Adheres to Service Level Agreement set by the department, if not exceeds

    Read and understand specification documents or one line drawings provided by the customer; Other duties and responsibilities that may be assigned from time to time.

    Coordinate with other department such as shipping, credit analyst, application engineers, and customer service to assure that order will be scheduled or expedited as per customer request.

    Qualifications :

    Bachelor's Degree in Engineering or Electrical Engineer.

    Minimum of one (1) year work experience related to customer service environment; Organizational skills required for carrying out his / her daily duties particularly in terms of time and priorities.

  • Excellent written and oral communication capabilities using US English;
  • Knowledge of computer systems and experience in data entry

    Has great knowledge of the Order Management and Expedites System

    Candidate is willing to work in Ortigas and work on a Night Shift schedule.

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