Lexmark creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.
What we offer :
Sound intriguing? Open the possibilities to joining our team and apply today!
JOB PURPOSE / MISSION / SUMMARY
Analyzes and reviews claims for accuracy, completeness and eligibility. Ensures timely payment of rebates based on established Service Level Agreement.
Prepares and maintains reports for account monitoring purposes. Partner management on issue resolutions. Helps identify and resolves pain points to continuously improve customer experience.
Responsible to create data reports / presentations to help identify and establish business opportunities on the quote creation, maintenance and usage to improve the business in relation to : rebate claims comparative and trending analysis, hardware vs supplies trends report, bid misuse / fraudulent activities detection, VIR analytics, MDF analytics, etc.
REBATE CLAIMS PROCESSING
Validates correctness of the rebate claim against the contract, revenue, sell-in and sell-out reports from Sales Force (Dealdesk), Business Intelligence, Channel Data Management, etc.
Communicates and negotiates with offshore counterparts, sales team, country finance and geo pricing team on concerns relating to the customer’s programs or agreement, or to the customers for any additional requirements
Audits supporting documents to establish legitimacy of the claim
Resolving system detected errors in the claim with complete documentation and / or attaching necessary supporting documents on a timely manner.
Ensures timely payment of rebate obligation based on target Service Level Agreement or urgency request to exceed customer expectation consistently.
Works with various teams affecting rebates payout such as Sales, CDM Team, Quotes Team, Bank Team and Accounts Receivable Team to ensure all pertinent information necessary for a timely rebate processing and payments are being provided.
Partner management, includes issue resolution, support partners technical challenges encountered in Vistex Portal, Reconciliation of customer claim and Lexmark calculation.
This also includes providing recommendation for any changes needed by the partner to avoid incurring similar issue in the future.
Engages customer relationship management through phone communications.
Incorporate all rebate related Global Policies and Procedures and how it applies to the assigned country / customer.
Coordinates with stakeholders and customers via chat, email or phone and conducts trainings or conference calls if necessary
Maintains account monitoring / logs for inventory balances for rebates claim validation and for historical purposes.
Provides payment details to customers paid by check or via automatic clearing house (ACH) and reconciliation reports on variances for credits processed.
Ensures that rebates processed have been paid and communicates with the customers for updates on their rebate claims.
Maintains workplace organization (5S) such as proper filing of records or reports for any required research / audit (both soft and hard files)
Updates performance metrics, claim logs and other monitoring tools
Complies with other ad hoc requirements from management
BUSINESS REPORTS & ANALYTICS
and other reporting packets depending on the frequency of request for all Sales Operations : Rebates business areas and other ad hoc reports
SUPPORT ACTIVITIES & OTHERS
Assumes additional responsibilities & other job related tasks that maybe assigned
Provides back up and support to teammates ( in the absence of a peer)
Participates in projects and trainings for continuous improvement.
Identify and resolves pain points of the partners to continuously improve the customer experience in managing their programs and agreements
COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES
Should be a subject matter expert of the rebates process under his / her responsibility.
Has a specific understanding of other rebates processes within the department and other department’s processes of which the department has relationship with.
Equipped with knowledge on excel functions, complex formulas and tables. Can create power point presentations and at the same time be able to deliver it to the necessary audience.
Has knowledge on internal control procedures, accounts receivable, revenue recognition, corporate policies, and business conduct.
Must be team-oriented with good interpersonal skills and professional relationship with colleagues in order to build and foster team spirit and thereafter help the team achieve its full potential.
Can articulate his / her thoughts and must be open, approachable, knows how to accept constructive criticism and listen, in order to have a two-
way communication. Can cascade information to the team in a clear and concise manner.
Able to fluently communicate both orally and written any deliverables to management, partners and / or stakeholders
Be able to effectively apply applicable Lean methodologies on his / her daily activities while initiating Lean process / project improvements.
Should have a sense of integrity, analytical skills possessing the 7 Design Behaviors ( customer-focused, ownership, proactive / self-
initiated, team oriented, innovative, straight talk and sense of urgency)
Advanced knowledge in using MS Applications (Word, Excel, PPT, etc.)
Basic Knowledge in MS Access is an advantage
EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS
At least 2 years work experience in any Finance, AR or Accounting related function.
Bachelor of Science in Accountancy or Management Accounting graduate (preferred)
Flexibility to work in the afternoon shift and sometimes extend during month-ends or as asked by the manager
Bank Team, for timely payment of claims that are to be paid via check, wire transfer and through automatic clearing house (ACH).
Agreements & Pricing Team, for proper validation of claims against bids / contracts and prices
Master Data Management (MDM) and Customer Data Management (CDM) Team, for customer data concerns
Sales Representatives, for concerns with the customers that need their intervention
Counterparts in the respective geography and customers, for supporting documentation needed to process claims and for reconciliation
External customer for issue resolution and partner management