PRINCIPLE FUNCTIONAL RESPONSIBILITIES
Service Engineering
Be an active member of the team to develop new and continued improvements of exist service releases including but not limited to :
Working with Managed LAN Service Owner on the evaluation of new technologies, growth, development, of LAN Services (primarily including but not limited to Managed LAN, Managed DHCP, and IPAM services) that align with service roadmaps
Working in a cross functional team to develop LAN Services requirements, standards, and deliverables
Working in a cross functional team to ensure LAN Services are designed to ensure a high level of quality and consistency using existing and new technologies
Work with the Service Delivery & Operations group to train, support, and educate so they delivery services with a high level of quality, reliability, and consistency across the enterprise
Work with other managed service teams to develop designs, standards, procedures, and training to ensure compatibility and support within LAN Services
Stay up-to-date and work with new and emerging technologies to help influence the direction feature releases of LAN Services
Work with other projects and services as needed
Technical Abilities
Provide top level design expertise for provisioning projects to ensure alignment with LAN Services for greenfield, brownfield, acquisitions, and custom designs
Provide guidance and expertise of Build of Material list (parts list) for LAN Service projects as needed driven by complexity
Advanced knowledge of LAN technologies such ethernet protocols, multi-gigabit networks, fiber networks, 802.11x
Advanced Layer 2 and 3 design aspects for enterprise LANs
Ability to design and troubleshoot high availability LANs
Working knowledge of LAN media types and ability to diagnose escalated last level support issues remotely
Ability to collaborate with other engineers, technical specialist, and vendors to provide feedback for improvements and designs with services
Advanced knowledge of IP, routing, and subnetting
Last Level Support
Provides 4th / last level support to Service Delivery and Operations teams for escalated LAN Service issues (specifically but not limited to Managed LAN, Managed DHCP, and IPAM Services)
EDUCATION / COMPETANCIES
BA / BS in Information Systems or related area (or equivalent experience)
Cisco LAN Certifications preferred
ITIL v3 Foundation Level
Results oriented with personal accountability
Excellent attention to detail and high level of quality control
Excellent written and oral communication skills to work with diverse teams
Excellence driven
Ability to multiple communication platforms to effectively communicate with global teams
Passion for learning new technologies
Ability to prioritize and work with multiple technologies and projects
EXPERIENCE
Minimum seven years of IT experience
Minimum three years of service transition or service engineering experience
Minimum two years of experience in the design, implementation, and operation of Local Area Networks with Cisco hardware in an enterprise environment
Experience of using Cisco AAA solutions (e.g ACS and / or ISE) is a plus 
