Company Profile : This is one of the biggest and most well-known contact center in the Philippines. This company specializes in providing IT, Consulting, and Operations support.
Position : Czech IT Operations Specialist
Industry : BPO Company
Location : Negotiable
Salary : Metro Manila
Schedule : Shifting Schedule
Work Set-up : Temporary Work from Home setup
Benefits :
Sick Leave
Sick Leave
Vacation Leave
Free Visa Processing
Healthcare Insurance (HMO) & Life Insurance coverage from Day 1 of Employment
Allowances
Night Differential
Retirement Plan
13th Month Pay
Government mandated Benefits
Temporary work from home setup
Responsibilities :
Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
Maintaining high customer satisfaction ratings and service level agreements
May complete and resolve non-call customer contact requests received by mail, web or email.
Performs customer request / problem identification and follows defined procedures to resolve correctly.
Requirements :
Preferably Bachelor Degree Holder
Open for native Czech speakers and to Filipino fluent in Czech and English
Background in Technical Support, Support Engineering, and Java is a plus
Technical knowledge and background is a plus
Java, Nodejs, and JSON languages is a big advantage
Recruitment Process :
Resume screening
HR interview
Language assessment
Project Manager’s Interview
Final Interview
HOW TO APPLY :
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Contact us for more inquiries :
Mobile : (+ 63) 917-638-1992 (+63) 917-638-1962
Sun / Smart : (+63) 969-321-0130
Look for : Ms. Chloe
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