Technical Support Engineer | Tier 1
Cascadeo
Ilocos Norte, Philippines
4d ago
source : FIndojobs

The Tier 1 Technical Support position is a customer facing, self-directed role working within the Managed Services group.

Tier 1 Technical Support individuals process complex technical problems and handle monitoring, customer incident response and upkeep of cloud systems supporting global companies across a broad spectrum of industries and technical environments.

They have a technology background and are passionate about the latest cloud, virtualization and monitoring solutions, solving complex problems and gaining new skills.

Tier 1 Technical Support communicates the status of incidents to customers by providing clear, well-written technical updates in a timely fashion.

You will verify that problems have been resolved and follow-up with customers. Our Tier 1 Team uses monitoring applications that track availability and performance while making certain to hand-

off incidents between teams and shifts. You will ensure support requests have been fully completed based on customer Service Level Agreements.

Degree in Information Technology or related Computer Science degree Experience providing technical support of Linux and / or Windows-

based systems and or applications. Working knowledge of Windows Server Working knowledge of Linux Server Experience with network support.

Strong analytical problem solving skills. Demonstrated focus on quality customer service. Demonstrated ability and desire to learn new technologies quickly.

Organized, self-starter with an ability to work independently and as a team member to follow through on issues. Fluent verbal and written English skills to communicate internally and with external customers.

Reliable attendance and able to work graveyard shifts. Ability to work from an office in UP-Ayala Technohub, Quezon City

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