Systems & Applications Support
Infomax Systems Solutions and Services Inc.
Makati, Metro Manila, Philippines
15d ago
source : Kalibrr, Inc.

Support

  • Perform problem isolation and analysis and provide a workaround or permanent fix to Clients first level support.
  • Escalate unresolved Second Level problem to solution architect, product development team and principal’s technical support.
  • Provide 2nd level support by responding and resolving application and system problems referred to us by our customers First Level support.
  • Support is thru email, phone and onsite if necessary.

  • Answer technical issues raised by clients IT Managers, CIO on how to optimize usage of Infomax products.
  • Conduct installation and verification testing of software products as needed.
  • Communicates with Clients regarding Product Support Lifecycles in order not to disrupt operations.
  • Conduct regular refresher product training and new product features to Clients
  • Perform other job-related tasks may be assigned from time to time
  • Configure and fine-tune cloud infrastructure systems
  • Install and configure virtual cloud instances
  • Support cloud servers including security configurations, patching, and troubleshooting.
  • Establish Virtual Private Networks (VPNs) to customer environments
  • Technical knowledge of Windows Server, Active Directory, Group Policy
  • Implementation

  • Install Infomax products as part of a Project Implementation Team
  • Customize client solutions based on requirements documents provided by Services / Solutions Architect Team
  • Performs assistance during SIT and UAT during solution implementation
  • Implement changes and / or updates to client solutions post-implementation
  • Provide documentation requirements as part of the Implementation Deliverables.
  • Provide input to Professional Services and other enhancement requirements for Migration Services should a client want to migrate to another platform for the product version
  • Inform the immediate supervisor and project manager of any issues that may affect the project.
  • Minimum Qualifications

    Education : Bachelor's Degree / College Degree Computer Engineer, Computer Science, Information Technology or equivalent

    Skills Requirements : Experience or knowledge of Windows Server OS, Microsoft SQL Server, Active Directory, Web Deployment(Apache Tomcat / IIS), JavaScript, or willingness to learn the ff technologies :

  • REST API
  • Enterprise Service Bus
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