"Help Desk Engineer"
Novare Technologies Inc
Metro Manila / NCR, PH
4d ago
source : Monster
  • Provides first point of contact / Level 1 support for both internal and external clients (carriers or end-users depending on projects being handled) over the phone or email
  • Document issues and resolutions for reference by opening trouble tickets and tracking issues to resolution
  • Troubleshoots issues by using all the available resources that the group has
  • Handles escalation and coordination with solutions engineers and technical counterparts if problems cannot be resolved
  • At least 6 months experience as Helpdesk / Service Desk Support / Customer Service
  • Knowledgeable in Ticketing System
  • Strong computer skills and ability to troubleshoot and diagnose problems
  • Familiarity with most of the OS
  • Graduate of any IT related course
  • Good verbal and written communication skills
  • Amenable to work in Balara, QC
  • must have a flexible working schedule
  • project-based employment of 6mos, with possibility of extension or renewal depending on performance & business' need
  • Apply
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