Customer Representative Team Lead
AMZ AllStars
Bonifacio Global City (BGC), Philippines
6d ago
source : Bossjob

You are an organized taskmaster! You’re friendly, self-motivated and reliable. You exemplify impeccable communication and organizational skills.

  • You’re comfortable being thrown dozens of tasks, documenting detailed instructions without missing a beat, are able to prioritize tasks based on priority, assign timelines to each task;
  • juggle project stakeholders, managers, and team-members all throughout the project. While ensuring the final deliverable is provided on time with minimal revisions.

  • Stay regularly informed of brands & products, to exemplify high familiarity with brands you’re servicing Use pre-written phone scripts and email scripts;
  • to troubleshoot products, process refunds / exchanges, and overall curb troubled customers to happy onesMonitor products for issues & ensuring no down time of our brands, escalating matters to team-members, and overall ensuring listing outages have minimal downtime before being noticedResponding to negative product & seller reviews, and doing what can be done to correct them and repair negative customer experiencesManaging 10% or less Inbound and / or outbound callsMonitoring revenue & keyword ranking of listings, noticing when there are declining sales or ranking, and making escalations to team-members of possible issues.

    Assisting with administrative and brand-specific spreadsheets of metrics & useful data are updated.Monitoring actions of competitors and providing suggestions to superiors on how to add revenue to the brand line through improvements or new products.

    At least 21 years old and aboveAt least 2 yrs completed of college with 3yrs BPO / Professional experienceCharacteristics : Very high Attention to Detail, Very Organized, Team Player used tocollaborating in Projects, Confident in Organizing Tasks / Timelines / Priority as a Project Manager would need to doAverage to Exceptional communication skills in EnglishSavvy in computer & internet navigationIntermediate excel skillsIf you think you fit these amazing qualifications, please send your CVs at : amzallstars.

    ph and get PHP 40,000 - 45,000 Take Home Pay + Company Benefits!

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