The eCommerce Operations and Support Specialist will support the operations and support of QIAGEN’s Digital Sales Channels including eCommerce (B2B) and Onsite Stocking (QIAStock).
This position includes project managing new connection opportunities, driving operational excellence, and ensuring full customer support at all levels.
This position will act as the voice of the customer to understand customers’ goals, problems, and needs and deliver solutions to grow QIAGEN’s digital channels.
Performance will be measured against commercial targets across respective region / account set.
Support increasing connections to and integration of QIAGEN’s clients via eProcurement interfaces
Deliver all critical customer projects on schedule
Analyze, design, develop, and technically implement data integration interfaces
Set up data integration & workflow design
Manage hosted catalog files for B2B customers in line with regular product launches, promotional activities, and annual price changes
Manage content of hosted catalogs in line with customer needs and eCommerce goals
Daily support incident management (e.g. pricing / product availability issues )
Enter, manage and monitor pricing conditions in SAP for B2B accounts
Support the setup and launch of digital customer onsite stocking solutions (QIAstock)
Provide onsite support at select customer events
Partner with digital channel development colleagues to uncover additional opportunities to improve customer experience and conversion.
3 years’ experience in Project Management, eCommerce, and / or Customer Care.
Experience in Life Science, Health Care, and / or Molecular Diagnostics industry
BA or BS Degree, advanced degree preferred
Knowledge of eCommerce connection interfaces (cXML, EDI, Punch Out, Idocs,..), basic programming skills preferred.
Ability to develop relationships with multiple customer functions including Procurement, Finance, Operations, and R&D leadership
Experience developing cross-functional internal relations working relationships including sales, marketing, and commercial operations
Proven ability to see improvement opportunities and address with creative solutions
Excellent data analysis and marketing skills and ability to apply these skills to generating business decisions
Demonstrated ability to operate independently, with initiative, and good business judgment