Operations & Support Specialist
Manila, Philippines
3d ago

Position Description

The eCommerce Operations and Support Specialist will support the operations and support of QIAGEN’s Digital Sales Channels including eCommerce (B2B) and Onsite Stocking (QIAStock).

This position includes project managing new connection opportunities, driving operational excellence, and ensuring full customer support at all levels.

This position will act as the voice of the customer to understand customers’ goals, problems, and needs and deliver solutions to grow QIAGEN’s digital channels.

Performance will be measured against commercial targets across respective region / account set.

  • Support increasing connections to and integration of QIAGEN’s clients via eProcurement interfaces
  • Deliver all critical customer projects on schedule
  • Analyze, design, develop, and technically implement data integration interfaces
  • Set up data integration & workflow design
  • Manage hosted catalog files for B2B customers in line with regular product launches, promotional activities, and annual price changes
  • Manage content of hosted catalogs in line with customer needs and eCommerce goals
  • Daily support incident management (e.g. pricing / product availability issues )
  • Enter, manage and monitor pricing conditions in SAP for B2B accounts
  • Support the setup and launch of digital customer onsite stocking solutions (QIAstock)
  • Provide onsite support at select customer events
  • Partner with digital channel development colleagues to uncover additional opportunities to improve customer experience and conversion.
  • Position Requirements

  • 3 years’ experience in Project Management, eCommerce, and / or Customer Care.
  • Experience in Life Science, Health Care, and / or Molecular Diagnostics industry
  • BA or BS Degree, advanced degree preferred
  • Knowledge of eCommerce connection interfaces (cXML, EDI, Punch Out, Idocs,..), basic programming skills preferred.
  • Ability to develop relationships with multiple customer functions including Procurement, Finance, Operations, and R&D leadership
  • Personal Requirements

  • Experience developing cross-functional internal relations working relationships including sales, marketing, and commercial operations
  • Proven ability to see improvement opportunities and address with creative solutions
  • Excellent data analysis and marketing skills and ability to apply these skills to generating business decisions
  • Demonstrated ability to operate independently, with initiative, and good business judgment
  • Apply
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