Operations Supervisor 2
Wells Fargo
Manila, National Capital Region, Philippines
5d ago

About Wells Fargo

Wells Fargo & Company (NYSE : WFC) is a leading global financial services company headquartered in San Francisco (United States).

Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients.

We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace.

Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.

We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo.

It all begins with outstanding talent. It all begins with you.

Market Job Description

About Wells Fargo Philippines

Wells Fargo Philippines

enables global talent capabilities for Wells Fargo Bank NA., by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics.

We operate in Taguig City, Metro Manila.

Department Overview

The Contingent Resource Solutions Office (CRSO) Oversee engagement, policy, and strategic alignment within Wells Fargo for contingent resources, enterprise-wide by providing support to all Wells Fargo Lines of Business (LOBs).

About the role

This role will be leading a team of analysts who will be in charge of contingent resources. He / she will play a significant role in developing and implementing best practices in a shared services environment.

Responsibilities :

Supervise teams comprising analysts

Support in process expansion, staffing, and new hire training

Take a lead role in developing and implementing best practices

Increase effectiveness of staff and tools by recognizing opportunities for development and proactively creating new systems and structures

Develop metrics to measure growth and performance of the department

Interface with India and US based managers on production, quality and security guidelines

Conduct performance reviews for assigned Analysts

Assist the Manager- Operations in smooth transitioning of work to WFIS

Resolve escalated problems, communicating information orally or in writing to customers, other departments and / or senior management

Market Skills and Certifications

Essential Qualifications :

Candidate must be a Graduate of any course in College

Candidate must have at least 3 years of relevant experience in talent acquisition / supply chain management

Experience with VMS Tool and contingent Resource , excellent communication skills, application & technical experience, Recruiting Talent, SCM

Candidate must have at least 3+ years of supervisory and people management experience in a contact center environment

Candidate must have excellent communication and customer service skills

Candidate must be amenable to work on a rotating shift including night shift

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will :

Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.

Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law.

We comply with all applicable laws in every jurisdiction in which we operate.

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