oExtensive experience in handling Telco Account (1 year and above)
oExperience in Non-Voice account (Chat / Email Support)
o(Candidate without BPO experience but was able to handle Social Media accounts are welcome to apply)
Job Description :
oHandle all social media interactions including :
Helping customers with their service issues, providing accurate information and ensuring closure for all cases, including those escalated outside of the team.
Engaging customer on our social media properties (contests, content, etc.) to drive feedback
Social media monitoring around brand sentiment and reputation
oHelp with ad-hoc projects and tasks (social media & customer care related)
oPick up trending issues and report them expeditiously to the team leader.