Regional Account Manager
One Planet Ops
Makati, PH
6d ago
source : jobs4it

MakatiCompany OverviewBuyerLink (a division of One Planet) is the leading online marketing platform for the acquisition of U.

S. based-targeted and category-specific consumers on a cost-per-click or cost-per-lead basis. BuyerLink makes Internet marketing available to businesses of all sizes by eliminating the need for complex and expensive online marketing infrastructures.

BuyerLink provides a highly-profitable alternative to online marketing solutions offered by major search engines and ad networks.

BuyerLink's mission is to provide efficient marketing solutions to help businesses reach the millions of consumers using the Internet everyday to find products or services within automotive, real estate and home improvement industries.

Job SummaryThe Regional Account Manager is responsible for ensuring that our customers' queries are resolved to a high degree of customer satisfaction within a short time frame.

He / She should be able to monitor, analyze trends, and ensure emerging customer pain-points are identified and escalated quickly and accurately.

He / She gives recommendations to continuously improve and innovate on processes, channels and systems. This position requires strong written and verbal communication skills and the ability to develop and maintain strong relationships, even in difficult and high-

pressure situations.Responsibilities and DutiesPerformance Management : ? Drive a positive culture to ensure all our customers are given a best in class experience?

  • Take in escalation calls and prevent them from resulting to a chargeback or a BBB complaint? Provide constant performance coaching;
  • listening to calls so CSRs are always learning and improving their skillsets? Answer all inquiries within the SLA's set forth?

    Covering for fellow teammates when we get inbound calls from their accounts? Hold each Regional Account Executive accountable to their individual, KPI's and SLA's we expect them to follow?

    Hold regular meetings with the team to ensure each member knows exactly what their core objectives are each day, as they may change based on the direction of the business or whatever trends we may be seeing?

    Manage their own account baseOther responsibilities related to Account Management include : ? Maintains healthy base of revenue-

    generating accounts by creating a strong business to business relationship with the clients.? Respond to inbound calls, email inquiries, and escalations and accurately and promptly update system on a daily basis with issues and outcomes.

  • Identify and address client's needs and goals and helping them achieve those objectives through our services.? Figuring out ways to maximize account value, otherwise known as "upselling.
  • Reactivate inactive accounts through consistently follow up on inactive accounts. Uncovering reason for dissatisfaction and providing 1st call and long-

    term resolution.? Prevent customers from cancelling our services through giving excellent service and by providing appropriate saving offers.

  • Reselling the program and resetting expectation if needed.? Protecting and keeping client's interest.? Prioritize account that are threatening to write bad review, file a dispute with the bank or complaint with BBB or Attorney General.
  • Qualifications and Skills? Candidate must have a Bachelor's Degree in Marketing, Communications, or Business Administration or equivalent?

    At least seven years (7) of customer service experience in an outbound sales, lead generation, B2B sales, direct or outside sales call center environment required?

    At least three years (3) of management experience required? Previous client management and sales experience in a call center setting is highly preferred?

    Strong people-management skills? Exceptional English - verbal and written communication skills? Hardworking, persistent, and dependable?

    Positive, professional, and enthusiastic? Must be willing to be assigned in shifting schedule and work on weekends? Must be willing to work in Makati CityBenefits and Perks?

    Fixed 50K basic salary? Uncapped commissions + bonuses + night differential? 100% HMO coverage for up to 2 dependents? Anniversary service incentive?

    Retirement plan and government mandated benefits? Free lunch? Fully loaded snack bar? No risk of closed accounts (in-house account)BE PRIORITIZED! Send your resume to recruitment buyerlink.

    com and expect a call from us within 48 hrs.Join our growing family and refer your friends too! This is your chance to make a mark and establish your career while joining an amazing work environment at Buyerlink Services.

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