Business Process Associate
, Lapu Lapu City
13h ago

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place.

We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working ArrangementHybrid Job Description Role and Responsibilities The role reports to Team Leader / Senior Team Leader Responsibilities include the following : Update policy details as requested by the advisor or policy owner, including but not limited to face amount, payment mode, and address Modify account information such as ownership, beneficiary, and collateral assignment Provision of policy values and statements as requested by clients Reissue, convert, terminate, and / or reinstate policies within agreed upon limits and provisions Process premium payments, deposits, and disbursements requests Handle projects and support tasks resulting from product campaigns, reconciliations, and audits Contribute to process improvement initiatives in the department Qualifications Minimum Experience At least a bachelor's degree A plus : At least 1-year experience in a BPO or life insurance company Technical Skills Adept in navigating Mainframe, MS Outlook, MS Teams and web-based platforms Soft Skills Above average communication skills, written and verbal Above average ability to multi task Above average level of attention to details Adaptable to change Above average problem-solving skills Product Specific Knowledge Knowledge on life insurance types and basic features term policies, whole life policies, universal policies, and variable policies Process Specific Knowledge Knowledgeable in making changes to the policy and ownership information, applying premium payments, transferring funds, and disbursing money based on existing procedures and regulations Every career at Manulife / John Hancock provides the opportunity to learn new skills and move your career forward.

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