Unified Communication Engineer
SolarWinds
Fort Bonifacio, Taguig, Philippines
6d ago

Overview

Under the direction of the IT Manager, this role as a Unified Communications Engineer for SolarWinds will be collaborating with a global team of engineers, providing end to end management, maintenance, and support of the UC Infrastructure.

Responsibilities

  • Proactive support for all relevant UC infrastructure components across the entire portfolio
  • Timely incident troubleshooting, escalation, and facilitation
  • Participation of UC infrastructure projects at a global scale.
  • Monitoring of performance to include capacity, reliability, maintainability, and availability of resources.
  • Implementation of mechanisms to configure, operate, manage, provision and account for improving business voice and video resources.
  • Partnering closely with business stakeholders to understand and support their evolving needs
  • Follow industry best practices, evaluate risk, upgrade, and perform regular patch management.
  • Perform regular tests within our infrastructure to ensure redundancy, resiliency, and integrity of systems and services.
  • Qualifications

    Technical Experience :

  • Cisco Unified Communication Manager / Unity
  • Cisco Unified Contact Center Enterprise
  • Scripting in Intelligent Contact Management with VXML
  • Jabber, Finesse, database analysis
  • Video Units such as WebEx Room Kits
  • Voice Gateways, routers, and unified border elements
  • Collaboration Tools such as MS Teams and WebEx
  • Other skills :

  • Excellent analytical, troubleshooting, and problem-solving skills
  • Drive for operational excellence, customer focus and user experience
  • Strong interpersonal, oral, written communication and collaboration skills
  • Solid experience with documentation, standard operating procedures, and polices aligned with infrastructure lifecycle management
  • Education :

  • Industry certifications
  • Bachelor’s Degree in Computer Science, Engineering, Information Technology, or equivalent experience
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form